This is an archive post for keeping records of problems faced while installing or using ACDSee products.

ACDSee Photo Manager 10: Process stays open after closing application problem

Problem

This notorious issue was discovered when certain users are unable to launch Photo Manager due to the presence of a previous instance of the program.

Cause

The cause, mentioned by many, is related to other programs that have modified the Windows Explorer's directory structure to include extra root folders. Many of the Nokia PC Suite users experienced this issue since an extra mobile phone specific folder was added to the root.

Solution

Re-installation may work for some software, but not Nokia PC Suite. Currently, there are no known solution.

References

ACDSee Photo Manager 10 Forum: Process stays open after closing application